Developing Resilience Training

Resilience is now recognised as a very important competence to demonstrate in the workplace. In the increasingly complex context of today’s working environment, the resilience of individuals, and organisations becomes critical for business success.

Resilience is the ability to cope with the challenges, problems and set-backs we face in life, and to become stronger because of them. It relies on different skills and draws on various sources of help, including rational thinking skills, physical and emotional health, and an individuals relationship with those around them.

Imagine if you were better able to:

• Understand the importance of personal resilience and having a positive focus at work.
• Adapt your approach to work and become more optimistic.
• Overcome negative thinking to help ensure business success.
• Use tools to effectively build your personal resilience.
• Develop key tactics to help ensure organisational resilience.
• Use emotional intelligence techniques to help improve workplace communication.

• Define resilience and explain its importance
• Differentiate between positive and negative thinking
• Challenge the way they think
• Use tools that help them build resilience
• Develop key Emotional Intelligence skills
• Help others to build resilience

• Introduction and Objectives – Setting the scene while establishing what is meant by workplace resilience. Identifying the expectations and goals that you have for the workshop.
• Why is Resilience Important? – Exploring why resilience is important to us as individuals and the attributes of resilient people. Identifying your own resilience levels and how you currently cope with workplace challenges.
• Positive Vs. Negative Thinking – Reviewing a case study that explores how negative thinking can impact on how a negative reaction to a minor setback could escalate negative feelings and affect how work is approached. Completing a questionnaire to establish what type of thinker the you are.
• The Three Dimensions – Understanding; Permanence, Pervasiveness and Personalisation and the individual’s ability to ‘bounce-back’. This links back to the previous questionnaire and poses several questions that help you to focus on areas of improvement for the future.
• Overcoming Negative Thinking – The ABC Technique – Looking at; Adversity, Beliefs and Consequences and how understanding this process can help someone overcome negativity. Introducing an exercise that encourages you to turn negative thoughts into positives.
• The Ladder of Inference – This model identifies our natural tendency to react to situations based on our past experiences and beliefs. So, here you are encouraged to use this model to focus on the facts of a situation and avoid adding your own interpretation. Includes the chance to both explore the approach and identify with personal experiences.
• Locus of Control – This model explores the idea that individuals perceive issues either from an internal or external perspective (thinks happen to them, or because of them). The model is introduced and you explore an exercise that identifies your own outlook and the effect this might have on it. Includes tips on being more internally driven.
• Levels of Resilience – Exploring the relationship between individual and organisational resilience and where there might be some crossover.
• The Resilience Grid – Several examples of the resilience grid for individuals and organisations and the chance to complete a grid to define what you can do to improve resilience in both areas.
• Developing Emotional Intelligence – A look at some of the key areas of emotional intelligence that can gain ‘quick wins’ for personal communication and resilient behaviour. In-depth exploration of five key skills of emotional intelligence that can improve personal performance.
• Helping Others to Become Resilient – An activity that explores the opportunities to help and encourage others to increase their personal resilience.

New Dates to be advised.

Contact me if you are interested in developing resilience.